Best Western Pontypool Metro Hotel, Pontypool ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Lower Mill Field, Pontypool, United Kingdom, NP4 0XB

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Double Room

Max:

2 persons

1 m²

Bed options:

1 Double bed

Shower

Heating

room details

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Family Double Room

Max:

3 persons

2 m²

Bed options:

1 Double bed

Shower

Heating

room details

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Twin Room Non-Smoking

Max:

2 persons

2 m²

Bed options:

2 Single beds

Shower

Heating

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Centre

Pontypool 1.6 km

Airports

Cardiff (CWL) 57.6 km

Bristol (BRS) 64.5 km

Bus

Bus stop 11.6 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“The breakfast spread was good, offering a wide range of options including hot dishes, fresh fruits, and cereals that catered to everyone's taste.” view full review

Easy Parking Experience

“The parking facilities were convenient and close to the entrance, making it hassle-free to come and go during our stay.” view full review

Comfortable Room!

“Our room was spacious and well-maintained, featuring clean bedding and fresh towels that made our stay truly comfortable.” view full review

Accessible Amenities

“The hotel had excellent accessibility features that made navigating the building easy and enjoyable for everyone.” view full review

General

No smoking on site
Wi-Fi
Parking
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Golf course

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Laundry
Dry cleaning

Dining

Bar/ Lounge area
Packed lunches

Business

Fax/Photocopying

Children

Cots

Spa & Leisure

Leisure/ TV room

Room features

Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Lower Mill Field, Pontypool, United Kingdom, NP4 0XB

Map view

Lower Mill Field, Pontypool, United Kingdom, NP4 0XB

City landmarks

The Grandstand Pontypool Park Trosnant Street

Shell Grotto

1.3 km

Museum

Pontypool Museum

1.8 km

Park

Pontypool Park

2.2 km

near Pontypool Park

Pontymoile Basin

2.0 km

Folly Lane

Folly Tower

2.5 km

Pontypool

Llandegfedd Reservoir Parking

3.5 km

Sluvad Rd

Llandegfedd Visitor & Watersports Centre

3.5 km

Upper Cwmbran

Blaen Bran Community Woodland Car Park

3.7 km

Church Farm

All Creatures Great and Small Animal Sanctuary

3.9 km

Gallery

Llantarnam Grange Arts Centre

4.3 km

Mynydd Twyn-glas

4.0 km

Farm

Greenmeadow Community Farm

4.6 km

Llanyrafon Community Hall Llanfrechfa Way Llanyrafon

Llanyrafon Manor

5.3 km

Brecon Canal

Goytre Wharf & Canal Visitor Centre

6.8 km

Nearby

Afon Lwyd

280 m

Restaurants

Subway

50 m

Euro Garages Services A4042 Roundabout

Harvester Pontypool

1.1 km

Ty Felin Lower Mill Field

McDonald's

170 m

New Inn

Hsiang Yang Flower

1.2 km

13 Windsor Road Griffithstown

Eagle Balti

1.2 km

2a Hill Street Griffithstown

Shaheen Tandoori

1.1 km

Green View The Highway New Inn

The Kitchen

1.2 km

109A The Highway

Gabbys Diner

1.2 km

Station road

Reviews and Ratings

Feedback from previous guests about their experience.

64%

liked the hotel and would stay again

Friendly staff

Clean rooms

Noisy location

Disappointing dining

6.4/10

Nice

Rooms

6.3

Location

5.7

Service

8.0

Dining

5.0

Jeremy

United Kingdom, February 2024

6.6/10

The hotel had warm and clean rooms, but some noise from the busy road outside might disturb light sleepers. The service was friendly and attentive, especially during breakfast. The location was a bit challenging to navigate due to surrounding litter and a lack of pavements near the roundabout. The dining experience offered a good selection but had disappointments like overly strong coffee and less-than-fresh bread. Overall, a decent stay marred by some minor inconveniences.

Rooms

7.0

My room was warm and clean, but the noise from the busy road outside made it hard to sleep with the window open. Asking for an even-numbered room could help with the road noise issue.

Service

8.0

The staff, especially Rhi on the night shift, were friendly and efficient, making my stay pleasant. Various services like room service and housekeeping were good.

Location

5.0

The hotel's small combined reception and dining area was convenient, but the surrounding area, with overflowing bins and litter from fast food stores, was less than ideal. Getting around the roundabout was a bit challenging due to the lack of pavements.

Dining

6.0

The dining options had a good variety of continental and cooked options, but the coffee was overly strong and the bread was not fresh enough. Despite some letdowns, it was an okay experience.

Facilities

7.0

Overall, the facilities were satisfactory, providing what I needed during my stay.

Mary

United Kingdom, November 2023

6.6/10

The hotel is situated near a busy motorway, which can impact the noise level in some rooms, but they are clean and spacious. The service is incredibly friendly and helpful, making the stay enjoyable. While the location offers easy access by car to many attractions in South Wales, it is a bit far if you don't have a vehicle. The dining experience may not meet expectations, but the price is reasonable for the amenities provided.

Rooms

7.0

The rooms, although facing a busy motorway, are clean and spacious.

Service

9.0

The service was incredibly friendly and efficient throughout our stay.

Location

6.0

The hotel provides easy access by car to various sites in South Wales, but the immediate surroundings, with fast-food outlets leading to litter and overflowing bins, could be better.

Dining

5.0

The dining experience was below expectations, with pre-packed options and additional charges for coffee.

Facilities

7.0

The facilities provided were adequate, though improvements could enhance the overall stay experience.

Friendly staff

Noisy location

Derek

United Kingdom, July 2023

5.4/10

The hotel's location facing the dual carriageway could be a downside for some, but as a business traveler, I found it convenient. The room was adequate but small, with uncomfortable beds and a disappointing breakfast. For the price of £70 a night, I expected better.

Rooms

5.0

The room was adequate but small, and the bed was uncomfortable. The breakfast was a big disappointment.

Service

7.0

The service was courteous and helpful, but having to pay £10 more for a small bath was not ideal.

Location

6.0

The location is convenient for fast food and shops, but parking needs better organization and monitoring.

Dining

5.0

The breakfast was a letdown with poorly cooked bacon and bland sausages. Price could have been more justified.